| Track |
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Management Developement |
| Course Id |
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365 |
| Duration |
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2 days |
| LP |
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2 |
| Pre-requisites |
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General management background |
| Introduction |
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The hiring decision is the most important decision a manager makes in achieving organisational objectives. Your company's productivity and profitability often depend on the quality of your employees. Interviewing job applicants is the crucial first step toward building an outstanding workforce. Interviewing skills are not intuitive. You need training and practice to develop good interviewing techniques.
The careful screening of potential employees who can and will give their best effort becomes increasingly important. With the proper training and knowledge you'll hire better employees, and that means fewer employee problems and better productivity.
Participants will learn to implement consistent face-to-face interviews that allow the organization to make the right selection more accurately.
This highly interactive and practice workshop has a reputation for delivering everything a supervisor or manager needs to know before they make the final hiring decision. The workshop features a special step-by-step process where participants will walk through and learn the entire process of interviewing and hiring the right person for the right job.
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| Objectives |
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On completion of this workshop, you will be able to
Understand the importance of the interview to the organization
Identify the main types of interviews that are employed within the organization
Detail and be able to implement an effective Interview Process
Understand the importance and different types of questioning and listening skills
Identify and be able to avoid biases in interviewing
Implement four main types of interviews:
Recruitment
Performance Appraisal
Counseling
Grievance/Discipline |
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| Audience |
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This workshop is designed for the manager or supervisor who has little or no experience in dealing with employee selection and its issues, and for anyone involved in the interviewing process |
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| Contents |
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Interviewing Skills & the Organization
What is an Interview?
Main Types of Interviews
The Interview Process
Questioning & Listening Skills
Listening Skills - Benefits
Key Active Listening Skills
Door Openers
Encouraging
Acknowledging - Verbal
Acknowledging - Non Verbal
Affirmation
Open Questions
Checking
Clarification
Extension
Reflective Listening Skills
Paraphrasing
Reflection of Meaning
Reflection of Feeling
Summary Reflection
Questioning Skills
Direct & Closed
Leading
Topic Changing
Probing & Developing
Open-Ended
Reflecting Back
Biases in Interviewing
Expectancy Effect
Primacy Effect
Information-Seeking Effect
Contrast or Quota Effect
Horns/Halo Effect
Stereotyping
The Counseling Interview
Factual Interchange
Opinion Interchange
Joint Problem Solving
Decision Making
The Recruitment Interview
Efficiency of the Recruitment Interview
Functions of the Interview
Mutual Preview - Function
Interviewer’s Objectives
Candidate’s Objectives
Assessment - Function
Negotiation - Function
The Performance Interview
Handling Poor Performance
The Grievance/Discipline Interview
Key Things to Remember
Corrective Action
Initial Consultation- Verbal
Initial Consultation- Written
Second Written Warning
Suspension
Discharge - Preliminary Questions
Discharge
Summary
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