| Track |
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Management Developement |
| Course Id |
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335 |
| Duration |
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2 days |
| LP |
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2 |
| Pre-requisites |
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None |
| Introduction |
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Unresolved conflict or poorly handled conflict destroy good relationships quickly and can turn a wonderful workplace into a hostile one in a matter of days and weeks.
Unmanaged employee conflict is fast becoming the largest, reducible cost in organisations today. Training in conflict resolution enables you to deal with problems early before the situation has become chronic. This can help
This course is a highly interactive workshop with opportunities for participants to discuss the new information and how to integrate the knowledge into their workplace.
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| Objectives |
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On completion of this workshop, you will be able to:
? Explore the nature and effects of conflict in your organisation
? Define the conflict situation
? Applying Communication skills in your conflict situation
? Developing personal strength in the face of conflict
• Identify the critical features and benefits of conflict management.
• Identify different types of conflict and different techniques for managing them.
• Differentiate between confrontational and collaborative reactions to a conflict.
• Use appropriate techniques for identifying and managing negative emotional reactions that accompany a conflict.
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| Audience |
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This workshop is designed is for competent work teams. experiencing heightened levels of conflict or interpersonal friction.
Managers who want to resolve conflicts between employees, between themselves and employees, with their own managers, with other managers, etc.
Project Managers who must keep everyone happy and effectively coordinate groups of disparate people while not having any authority to actually do so
Anyone who is not satisfied with how they resolve conflict in their lives
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| Contents |
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Basic concepts Conflict Management
The impact of poor working relationships on the quality of your work-life and on the overall performance of you and your colleagues.
Approaches to conflict and how to unintentionally create and increase conflict.
Workplace conflict
Rewarding environment for people of differing approaches to conflict.
Fears regarding conflict by understanding and how conflict is a source for creativity.
How poorly handled or unresolved conflict can destroy the workplace.
Self-awareness that will help communicate better and repair damaged relationships, both at work and at home
Types of Conflict Management
Modes of Conflict Management
• Avoidance
• Compliance
• Competition
• Compromise
• Cooperation
Conflict Management Model
• Analysing the conflict
• Setting mutual goals
• Brainstorming options
• Selecting & implementing the best options
• Reflecting and learning
• Other applications of conflict management
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