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| Track |
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Organisational Developement |
| Course Id |
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240 |
| Duration |
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2 days |
| LP |
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1.5 |
| Pre-requisites |
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General management background |
| Introduction |
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This course aims to equip individuals with the right understanding to apply the concepts in the new ISO 9000:2000 standards. The programme seeks to develop competency in the understanding and applications of the ISO 9000 standards.
ISO 9000 is a management system designed to enhance your company's business procedures, increase the value of your products, improve your customer service, and your company's efficiency.
The majority of industrialized nations in the world have adopted ISO 9000 as a means of doing business. The reasons for adopting these standards vary from customer driven demand to an internal need for continuous improvement. In any event, the benefits of a Quality Business System include a structured approach to both business process management and work practices.
The purpose of our ISO-9000 services is to provide the necessary tools to interpret, document, and implement a Quality Business System that meets or exceeds the requirements of ISO-9000 Series of Standards.
ISO 9001:2000 can be applied to any type of business, organization or industry. Over 75,000 organizations have adopted the ISO Standards in manufacturing, medical, transportation and a variety of service industries
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| Objectives |
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The course will enable delegates to understand:
What is ISO 9000
The ISO 9000 Quality System
ISO 9000 Requirements
Planning for ISO 9000
ISO 9000 Registration
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| Audience |
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Anyone, whatever the business or industry sector, who want to learn about the ISO 9000. This course is particularly relevant to managers and directors who are thinking or planning to implement the ISO 9000. It is both appropriate to public and private sector organisations. This course delivers a broad perspective of essential information on ISO 9000 and its associated benefits. |
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| Contents |
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What is ISO 9000
The concept and definition of Quality
The Total Quality Management and ISO 9000
The structure of quality management system
The benefits of quality systems
The ISO 9000 Quality System
The role of ISO 9000 in quality management
The ISO 9000 family - models and guidelines
The ISO 9001 model and its 20 clauses
The differences between ISO 9001, ISO 9002, ISO 9003
ISO 9000 Requirements
The requirements of the ISO 9000 standards
How to assess your current quality level
The element assessment approach
The checklist assessment approach
Planning for ISO 9000
How to plan for the ISO 9000 implementation and registration
The six steps to implementing the ISO 9000 Quality Assurance System
ISO 9000 documentation structure
ISO 9000 Registration
Auditing
Internal and external auditing
The route to ISO 9000 registration
Continuous Quality Improvement
The seven quality improvement tools
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